Archive for February, 2010
Perception of dysfunctionality
In the past, London’s Metropolitan police service has been branded institutionally racist, and now UK Prime Minister Gordon Brown’s leadership style has been likened to that of the school bully. Of course, given the overtly political nature of these organisations, the accusations have obvious political undertones and therefore may or may not represent an accurate [...]
Aligning HR with Marketing
I enjoyed the CIPD’s recently published report on NextGen HR. The comments on page 23 strike a particular chord. Advanced economies are increasingly service-oriented. Thus people ARE the product. As the historical gatekeepers of the service organisation’s most important asset, it is time for the HR function to come of age as an equal contributor [...]
Substantiate, substantiate, substantiate
It seems that hardly a week goes by without proponents of the climate change/green agenda having their credibility further undermined. At last the discussion is getting real, and the nay-sayers are having their moment. For now, the imminent demise of the polar bear is off the front page. Perhaps a proper global conversation is about [...]
Fourth gimbal and service differentiation
So, what is this 4th gimbal all about? Well, let’s consider a more complex example of the use of gimbals, before applying it as a metaphor for the flexible services organisation.
As mentioned in a previous post, gimbals are useful in navigation. A navigation device held within gimbals will maintain focus on a set direction whilst [...]
Gimbals and the spinning top metaphor for organisations
So, what is a gimbal? And what does it have to do with marketing? Well, as you might imagine, business consultants are constantly searching for metaphors of business life which can be used to help explain complex concepts in relatively simple terms.
The Ghoshal/Mintzberg spinning top metaphor resonates because it considers why a top remains upright [...]
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